All Nevron Software Products include standard technical support for a period of 30 days via email support@nevron.com, telephone (888 201 6088) and online support. Support beyond the standard support is available for additional fee.
Nevron Technical Support is based on a ticketing system to provide higher level support services, support ticket tracking and better customer experience. Our technical support team is committed to providing the highest level support services, and we are available Monday to Friday, 3AM-1PM EST.
Nevron Support PortalThe Nevron Support Portal is your one-place for receiving technical support for Nevron Software Products. Nevron technical support is provided by top-quality software architects, who were closely involved in the development of the products we provide. This ensures that our support services are always competent and directly address the problem you experience. In addition to Nevron’s services, we also provide bug fixes, product enhancements, and on-going minor product upgrades.
We are aware that presale support is a vital decision-making factor. This is why all Nevron users receive 3 free presale support tickets. You need to contact Nevron Sales in order to request your presales support tickets.
Besides the free presale support, Nevron customers receive 5 free support tickets with their purchase (post-sale technical support). Subscription customers receive 10 support tickets and full year of major version releases.
When submitting a new support ticket, you will receive suggestions which can assist you prior to using your ticket.
Additional technical support tickets can be obtained at any time – when needed, you can purchase tickets separately or in batches (including volume discounts).
To benefit from the Nevron technical support and the support resources, we recommend you to take the following steps:
Download Full Product Evaluations
Nevron provides fully-functional evaluations of the products, free for download and testing. The evaluations doesn't require any license keys and can be installed on any development, test or production machine. The installations come with full help documentation and numerous examples to help you start with your projects.
View Online Documentation
Review the full products documentation online. Updated regularly with each major release, the Online Documentation contains detailed information for the products and specific features.
Search Our Knowledge Base
Consult our Knowledge Base for up-to-date articles about Nevron products. The online Knowledge Base is available 24/7 and addresses common questions and issues. It will help you with general problems, technical articles, installation issues, licensing, how-to articles and more.
Products Community Forums
Nevron Community Forums are designed as another resource for you to exchange valuable information with others and receive answers to questions related to Nevron products.
Submit a Support Ticket
Before submitting a new support ticket, make sure to review the resources above. If you are unable to find answers to your specific technical questions, you can submit your support ticket through the Support Portal. This is the best way to ensure that your requests are properly tracked and answered by the Nevron technical support team. Both evaluation users and licensed customers can submit support tickets. Once you submit your ticket, it will be tracked from our system and will be subtracted from your account. Additional support tickets can be obtained at any time if necessary.